Orders & samples

Stop chasing lab dips
over email.

Every sample on an order — lab dips, strike offs, fit, PP, TOP — in one checklist, with what's due, what's late, and who it's waiting on. The factory sends, you approve or send it back, and nothing gets lost in a thread.

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Before this

"Did we ever approve the navy?"

The lab dip is in an email. The photo of it is in a text message. The approval is in a reply someone sent from their phone, and the round that got rejected in June is somewhere underneath it. When a shipment is late, nobody can say which sample held it up — because the answer isn't written down anywhere.

How a sample goes through

Sent, judged, and on the record.

STEP 01

The checklist builds itself

A new order arrives with the samples you always ask for already on it, each dated back from the cancel date.

STEP 02

The factory sends

Photos, the courier and tracking number, and a note — attached to the sample, not to an inbox.

STEP 03

You decide

Approve, approve with comments, or send it back with a reason. The factory sees it immediately.

STEP 04

A rejection opens round two

The round you rejected stays exactly as it was. The new one sits beside it, so you can see what changed.

Nothing is overwritten

Every round a sample went through is still there.

When a sample is sent back and redone, the round that failed doesn't disappear — it stays readable with its photos, its date, and the reason you rejected it. Six months later you can still answer why a style shipped three weeks late, and show it.

  • A sent round can't be edited — not by the factory, and not by you.
  • Scoped to what it's actually for — a color and fabric for a lab dip, particular styles for a fit sample.
  • Due dates that count back from the cancel date, so late is late against the ship window.
  • You set the list — rename the standard five, add your own, or turn off the ones you don't ask for.

The order around it

One page per PO.

Samples live on the order, and so does everything else you'd otherwise go looking for.

Dates, edited in place

Every style's ship date and notes, right there. Set one date across the order, or push what's already there by a week — and anything past its delivery date is flagged.

Files that stay put

Drop the artwork, the spec, the packing list. Photos and PDFs open in place; everything else downloads as you sent it.

The costing it came from

Link the costing this order was priced from and its files are right here — the ones the factory already quoted against.

A queue worth opening

Every PO with how many styles still need a date, how the samples are going, and what's unread — so you open the ones that need you.

Talk on the order

Ask about a sample where the sample is. Shared with the factory, or internal-only for your own team — with the photo attached to the message that asked for it.

History outlives the PO

When an order drops out of your nightly file, its samples, files, and approvals stay. The paperwork doesn't vanish with the line item.

On the order, not in a thread

The conversation sits next to the thing it's about.

Every question about a PO — and its answer, and the photo that settled it — stays on the PO. When someone new picks the order up, the whole story is already there.

  • Shared or internal-only, and the box tells you which before you send.
  • Your own notes stay yours. A factory never sees an internal message.
  • Mention someone and they hear about it. Unread counts show on the order queue.
  • Don't want it? Turn it off for everyone in one setting.

And then it ships

The order becomes the shipment.

Build the shipment straight from the PO — the styles and quantities come with it, carrying the test reports already on file for them. From there it's the same run to AI checks and CPSC filing. If the PP or TOP sample hasn't been approved yet, it tells you before you start. It won't stop you — sometimes you ship anyway — but nobody gets to say they didn't know.

Who sees what

A factory sees its own orders. Only its own.

Your team works across every factory. Each factory opens only the POs assigned to it — and never your internal notes, your other suppliers, or anything you haven't shared.

Your team

Every order, every factory, and the internal side of the conversation.

Your factories

Their own POs, their own samples, their own messages.

Look-only people

Sales and viewer accounts don't get Orders at all.

On the record

Who sent it, who approved it, and when.

Questions

Common questions

It starts with the five most teams run — lab dips, strike offs, fit, PP, and TOP samples — already on every new order with sensible due dates. They're yours to change: rename them, add the ones you ask for that nobody else does, set how far ahead of the cancel date each is due, or switch off the ones you don't use.
The round you rejected is frozen — its photos, its tracking number, your reason — and a fresh round opens for the factory to send again. Nothing is overwritten, so you can look back at every attempt in order and see what actually changed between them.
Yes, and that's usually how it works. A lab dip is per color and fabric rather than per style, so you can point it at "Navy 19-3920, body fabric". A fit sample can be pinned to particular style numbers. Anything you don't scope simply covers the whole order.
No — they're two views of the same data. The board is everything at once, for scanning across factories and seasons. An order is one PO in depth, for actually working it. A date changed in either shows up in the other, because there's only one copy.
They use the same passwordless sign-in they already use for production and shipments — an email and a code, nothing to install. It works on a phone, and can be added to the home screen like an app, which is what most factory staff actually do.
Its samples, files, approvals and messages stay. Orders are kept by factory and PO number in their own right, so a PO dropping out of tonight's import doesn't take the evidence with it — which matters when someone asks about it a year later.

See it on your own data

Turn weeks of compliance work into minutes.

Book a walkthrough and we’ll map Trackports to your import file, factories, and CPSC account.

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